MedNext Terms & Conditions

Version 1.0  |  Effective Date: July 25, 2026  |  Last Updated: July 25, 2026

1. Introduction

Welcome to MedNext ("the Platform", "we", "us", or "our"). MedNext is a digital healthcare technology platform that facilitates connections between patients (and their authorised caregivers) seeking home healthcare services and independent, qualified healthcare professionals.

By registering, accessing, or using the Platform (including our mobile application and website), you agree to be bound by these Terms & Conditions ("Terms"). Our collection and use of personal data is governed by our separate Privacy Policy. You will be asked to provide separate consent for processing of personal and health-related data as required under applicable law.

If you do not agree to these Terms, please do not use the Platform.

2. Nature of the Platform

MedNext is a technology marketplace that enables users to discover and book healthcare services at home. The Platform facilitates appointments with independent healthcare professionals including, but not limited to:

MedNext acts solely as a facilitator connecting patients with independent healthcare professionals. MedNext does not itself practise medicine, operate a hospital or clinic, or provide medical treatment, diagnosis, prescription, or nursing care. The contract for clinical services is between you and the attending healthcare professional.

Availability of specific services may depend on applicable professional regulations, licensing, and local laws in the service area (currently focused on Mumbai, Maharashtra, and such other areas as we may announce).

3. Eligibility & Minors

You must be at least 18 years of age to create an account and use the Platform in your own name.

If care is sought for a person under 18 years of age, a parent or lawful guardian must:

You represent that you have legal capacity to enter into these Terms and, where booking on behalf of another adult, that you are authorised to do so.

4. User Registration

Users must provide accurate, current, and complete information during registration and keep it updated. You are responsible for maintaining the confidentiality of login credentials and for all activities carried out using your account. Notify us promptly at the contact details below if you suspect unauthorised access.

5. Booking Services

Users may book healthcare professionals through the Platform based on stated availability. Appointments are confirmed only after successful booking and, where applicable, payment confirmation.

MedNext may reschedule or cancel appointments due to unforeseen operational circumstances (including professional unavailability, safety concerns, or force majeure). In such cases, we will notify you and offer rescheduling or a refund in accordance with Section 10.

Healthcare professionals may decline or terminate a visit if the environment is unsafe, information provided is materially incomplete or misleading, or continuing care would be clinically inappropriate.

6. Professional Responsibility

All healthcare services are independently provided by qualified healthcare professionals. Every healthcare professional is solely responsible for:

Medical decisions are based solely on the professional judgment of the attending healthcare provider. Any teleconsultation features, if offered, are intended to operate in line with applicable Telemedicine Practice Guidelines and professional regulations; the attending professional remains responsible for compliance.

7. Verification of Professionals

MedNext undertakes reasonable efforts to verify identity, qualifications, and professional registration credentials (for example, with the National Medical Commission / State Medical Council, nursing council, or other applicable regulators) before onboarding professionals.

Verification is limited to credentials and onboarding checks we perform at the time of review. It does not constitute a warranty of clinical quality, suitability for your condition, or any specific treatment outcome or recovery. Users should review professional profiles and exercise independent judgment when booking.

8. User Responsibilities

You agree to:

You understand that outcomes may be affected if material information is withheld or inaccurate. Following medical advice is a clinical matter between you and the professional; these Terms do not create a separate contractual penalty for non-compliance with treatment advice.

9. Payments & Fees

Payments shall be made through the payment methods made available on the Platform. Card and payment-instrument data are processed by third-party payment service providers; MedNext does not store full card numbers on its servers.

Unless otherwise stated at checkout:

Applicable taxes (including GST, where applicable), service charges, and convenience fees will be shown before you confirm payment. The invoice or receipt will indicate the nature of charges as applicable.

10. Cancellation & Refund

Unless a different policy is clearly shown at the time of booking, the following applies to patient-initiated changes for confirmed paid bookings:

When you cancel or reschedule Refund of professional service fee
More than 12 hours before the scheduled visit Full refund of the professional service fee
Between 4 and 12 hours before the scheduled visit 50% refund of the professional service fee
Less than 4 hours before the scheduled visit, or no-show No refund of the professional service fee

Platform, convenience, or third-party payment gateway charges may be non-refundable once payment is processed, except where the cancellation is caused by MedNext or the professional (for example, professional no-show or Platform-side cancellation), in which case eligible amounts including applicable platform fees will be refunded.

Approved refunds will ordinarily be initiated within 7–10 business days to the original payment method; the time for credit to appear depends on your bank or payment provider.

For medical emergencies, contact emergency services immediately (see Section 11). Emergency-related booking issues may be reviewed case by case by customer care.

11. Medical Disclaimer & Emergencies

MedNext does not practise medicine and does not replace hospitals, clinics, or emergency medical services. The Platform is intended only to facilitate access to healthcare professionals for non-emergency home healthcare where clinically appropriate.

If you are experiencing a medical emergency (including but not limited to chest pain, difficulty breathing, uncontrolled bleeding, stroke symptoms, severe allergic reaction, loss of consciousness, or suspected poisoning), immediately call local emergency services or go to the nearest hospital. Do not rely on the Platform for emergency response.

12. Limitation of Liability

To the extent permitted by applicable law, MedNext is not responsible for:

Nothing in these Terms excludes or limits liability that cannot be excluded under Indian law, including liability for fraud, wilful misconduct, or gross negligence by MedNext, or liability arising from MedNext's own deficiency of service (for example, proven failures in Platform booking systems or credential checks we undertake), or rights you have as a consumer under the Consumer Protection Act, 2019.

Subject to the preceding paragraph, MedNext's aggregate liability arising out of or related to a particular booking, to the maximum extent permitted by law, shall not exceed the total fees paid by you to MedNext for that booking (including platform fees).

13. Intellectual Property

The MedNext name, logo, mobile application, website, software, content, graphics, and related intellectual property remain the exclusive property of MedNext or its licensors. You may not reproduce, copy, distribute, reverse engineer, or commercially exploit any part of the Platform without prior written permission, except as needed for personal, non-commercial use of the Platform.

14. Acceptable Use & Intermediary Role

You agree not to use the Platform to host, display, upload, modify, publish, transmit, store, or share any information that is unlawful, harmful, defamatory, obscene, invasive of privacy, or that infringes intellectual property or other rights, or that violates applicable law.

MedNext operates as an intermediary technology platform. We may remove content, restrict features, or suspend accounts where we receive actual knowledge of unlawful activity or as required to comply with applicable law, court orders, or government directions, and our grievance process.

15. Suspension and Termination

MedNext may suspend or terminate any account for fraud, misuse of the Platform, abuse of healthcare professionals, violation of applicable laws, or material breach of these Terms. You may stop using the Platform and request account deletion as described in our Privacy Policy and Account Deletion page, subject to legal retention requirements.

16. Indemnity

You agree to indemnify and hold harmless MedNext and its officers, employees, and agents from claims, losses, or expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Platform, or your provision of false or misleading information, except to the extent caused by MedNext's own fraud, wilful misconduct, or gross negligence.

17. Force Majeure

MedNext shall not be liable for failure or delay in performing obligations due to events beyond its reasonable control, including natural disasters, epidemics, war, terrorism, riots, government actions, utility or network failures, or strikes.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified through the Platform, app notification, or email (where available) and will show an updated "Last Updated" date. Continued use after the effective date of changes constitutes acceptance of the revised Terms, except where applicable law requires additional consent.

19. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of India.

Subject to your rights as a consumer under the Consumer Protection Act, 2019 (including the right to approach a competent consumer forum), courts at Mumbai, Maharashtra shall have jurisdiction over disputes arising out of these Terms.

Before filing a formal dispute, please contact our Grievance Officer so we may attempt to resolve the issue in good faith.

20. Grievance Redressal & Contact

For complaints regarding the Platform, bookings, refunds, or these Terms:

We aim to acknowledge grievances within 48 hours and resolve them within 15 days where reasonably practicable, or such other timelines as may apply under law.

21. User Acknowledgement

By registering on or using MedNext, you acknowledge that:

22. Contact Us

MedNext — Connecting patients with trusted healthcare professionals, safely, securely, and conveniently.

These Terms are provided for the MedNext application and website and are intended to reflect generally applicable Indian legal principles, including the Consumer Protection Act, 2019, the Information Technology Act, 2000 (as applicable), and related rules. They do not constitute legal advice and should be reviewed periodically by qualified counsel as laws and operations change. Fill in your full registered company name, CIN (if applicable), and registered office address when available.